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Onboarding Academy: Clinical (Q-Global Presentation Guide)
Q-global Overview
Q-global
Q-global Agenda
What is Q-global?
Q-global Features
Product Details
Q-global Systems
Ordering
Administration
Administration
Administration
Administration
System Requirements Knowledge Base Articles
Reports
Application Requirements
Questions?
Q-global Talking Points
Q-global Platform
Q-global Advantages
Customer Questions
Platform Comparison
Q Local vs. Q-global
Questions?
Getting Started in Q-global
System Requirements
Welcome Email
Completing Q-global Setup
Questions?
Q-global Ordering
Agenda
Usages vs. Subscriptions
Usages cont.
Subscriptions
Usages vs. Subscriptions pt. II
Flow Chart to Determine Usages or Subscriptions
Candy Bowl
Administration & Usages/Subscriptions
Questions?
Q-global
Q-global Agenda
What is Q-global?
Q-global Features
Product Details
Q-global Systems
Ordering
Administration
Administration
Administration
Administration
System Requirements Knowledge Base Articles
Reports
Application Requirements
Questions?
Q-global Talking Points
Q-global Platform
Q-global Advantages
Customer Questions
Platform Comparison
Q Local vs. Q-global
Questions?
Getting Started in Q-global
System Requirements
Welcome Email
Completing Q-global Setup
Questions?
Q-global Ordering
Agenda
Usages vs. Subscriptions
Usages cont.
Subscriptions
Usages vs. Subscriptions pt. II
Flow Chart to Determine Usages or Subscriptions
Candy Bowl
Administration & Usages/Subscriptions
Questions?
Q-global Customer Facing Access
Q-global Customer Facing
Agenda
Account Creation
Account Creation pt. II
Account Creation pt. II
Activity
Q-global My Accounts
My Account Options
Manage Accounts > Account Details
Manage Account Options
Manage Account Options pt. II
Demo
Account Details
Q-global Sub-Accounts
My Account vs. Manage Account KB
Customer Questions for Sub-Accounts
New Q-global Accounts
Demo
Sub-Account KBs
Activity
Q-global Manage Assets
Digital Assets
Demo
Demo
Digital Asset KBs
Q-global Resource Library
Resource Library Explained
Resource Library cont.
Demo
Resource Library KBs
Benefits of Digital Assets
Usages, Subscriptions, and Digital Asset KB
Activity
Q-global Manage Subscriptions
Subscriptions
Subscriptions cont.
Demo
Subscription KB Articles
Q-global Manage Usages
Usages Defined
Usage KB Articles
Inventory Maintenance
Locating Inventory Management
Activity
Q-global Inventory Notifications
Inventory Notifications
Inventory Notifications Settings
Demo
Inventory Notifications KB Article
Q-global Admin Reports
Admin Reports
Locating Administrative Reports
Q-global Creating an Examinee
Required Information for Examinee Creation
Demo
Examinee Creation KB Article
Activity
Q-global Assign an Assessment
Assigning Assessment Requirements
Demo
Demo
Assessment & Testing Options KB Article
Q-global Customer Facing
Agenda
Account Creation
Account Creation pt. II
Account Creation pt. II
Activity
Q-global My Accounts
My Account Options
Manage Accounts > Account Details
Manage Account Options
Manage Account Options pt. II
Demo
Account Details
Q-global Sub-Accounts
My Account vs. Manage Account KB
Customer Questions for Sub-Accounts
New Q-global Accounts
Demo
Sub-Account KBs
Activity
Q-global Manage Assets
Digital Assets
Demo
Demo
Digital Asset KBs
Q-global Resource Library
Resource Library Explained
Resource Library cont.
Demo
Resource Library KBs
Benefits of Digital Assets
Usages, Subscriptions, and Digital Asset KB
Activity
Q-global Manage Subscriptions
Subscriptions
Subscriptions cont.
Demo
Subscription KB Articles
Q-global Manage Usages
Usages Defined
Usage KB Articles
Inventory Maintenance
Locating Inventory Management
Activity
Q-global Inventory Notifications
Inventory Notifications
Inventory Notifications Settings
Demo
Inventory Notifications KB Article
Q-global Admin Reports
Admin Reports
Locating Administrative Reports
Q-global Creating an Examinee
Required Information for Examinee Creation
Demo
Examinee Creation KB Article
Activity
Q-global Assign an Assessment
Assigning Assessment Requirements
Demo
Demo
Assessment & Testing Options KB Article
Q-global Back Office Access
Manage Account > Users
Q-global Back Office
Manage Users
Q-global Manage Users
Manage User Troubleshooting
Troubleshooting cont.
Welcome Email Troubleshooting
Demo
Activity
Password Reset/ & Welcome Email KB Articles
Q-global Access
Agenda
Access Details
Access
Access URLs
Activity
Q-global Manage Accounts
Manage Accounts
Demo
Activity
Manage Accounts > Users
Manage Accounts > Users pt. II
Demo
Activity
Manage Accounts > Inventory
Demo
Manage Accounts > Inventory Explained
Activity
Q-global Account Ownership Change Request
Account Ownership Change Request
Change Request pt. II
Change Request pt. III
Change Request pt. IV
Change Request pt. V
Change Request Customer Communication
Account Ownership Change Request Process
Change Request Process
Account Owner Change KB Article
Q-global Duplicate Account
Duplicate Accounts
Demo
Q-global Inventory Move Request
Inventory Move Request
Inventory Move Request pt. II
Inventory Move Request pt. III
Inventory Move Request pt. IV
Inventory Move Request pt. V
Inventory Move Request pt. VI
Inventory Move Request Process
Inventory Transfer Request KB Article
Q-global Basic Troubleshooting
Basic Troubleshooting
Basic Troubleshooting pt. II
Basic Troubleshooting KB Articles
Manage Account > Users
Q-global Back Office
Manage Users
Q-global Manage Users
Manage User Troubleshooting
Troubleshooting cont.
Welcome Email Troubleshooting
Demo
Activity
Password Reset/ & Welcome Email KB Articles
Q-global Access
Agenda
Access Details
Access
Access URLs
Activity
Q-global Manage Accounts
Manage Accounts
Demo
Activity
Manage Accounts > Users
Manage Accounts > Users pt. II
Demo
Activity
Manage Accounts > Inventory
Demo
Manage Accounts > Inventory Explained
Activity
Q-global Account Ownership Change Request
Account Ownership Change Request
Change Request pt. II
Change Request pt. III
Change Request pt. IV
Change Request pt. V
Change Request Customer Communication
Account Ownership Change Request Process
Change Request Process
Account Owner Change KB Article
Q-global Duplicate Account
Duplicate Accounts
Demo
Q-global Inventory Move Request
Inventory Move Request
Inventory Move Request pt. II
Inventory Move Request pt. III
Inventory Move Request pt. IV
Inventory Move Request pt. V
Inventory Move Request pt. VI
Inventory Move Request Process
Inventory Transfer Request KB Article
Q-global Basic Troubleshooting
Basic Troubleshooting
Basic Troubleshooting pt. II
Basic Troubleshooting KB Articles
Q-global and TEP
Q-global Ordering
Agenda
Q-global New Account Order
New Account Order
Install Base
Demo
Creating a New Account KB Article
Activity
Q-global Existing Account Order
Existing Account Order
Demo
Activity
Existing Order KB Article
Q-global Digital Returns
Digital Returns
Demo
Return Policy, RMAs and Return Labels KB Article
Activity
Q-global: Order Holds
Demo
Eligibility Holds
Eligibility Holds pt. II
Holds pt. III
Holds pt. IV
Holds pt. V
Holds KB Articles
Q-global: Q Local to Q-global Migration
Migration Methods
Phone Method
Mail Method
Migration KB Articles
Activity
Q-global Ordering
Agenda
Q-global New Account Order
New Account Order
Install Base
Demo
Creating a New Account KB Article
Activity
Q-global Existing Account Order
Existing Account Order
Demo
Activity
Existing Order KB Article
Q-global Digital Returns
Digital Returns
Demo
Return Policy, RMAs and Return Labels KB Article
Activity
Q-global: Order Holds
Demo
Eligibility Holds
Eligibility Holds pt. II
Holds pt. III
Holds pt. IV
Holds pt. V
Holds KB Articles
Q-global: Q Local to Q-global Migration
Migration Methods
Phone Method
Mail Method
Migration KB Articles
Activity
Q-global Customer Facing pt. II
Q-global Manual Administration
Manual Administration
Manual Administration KB Articles
Q-global On-Screen Administration
On-Screen Administration (OSA)
OSA KB Articles
Q-global Remote On-Screen Administration
Remote On-Screen Administration (ROSA)
ROSA KB Articles
Activity
Q-global Generate Reports
Report Generation Requirements
Demo
Administration & Report KB Articles
Activity
Q-global Manage Users
Manage User Options
User Types
Demo
Manage User KB Articles
Q-global Feedback Notifications
Demo
Feedback Link KB Article
Q-global Video Proctoring
Video Proctoring Explained
Video Proctoring Fees
Video Proctoring KB Article
Q-global Manual Administration
Manual Administration
Manual Administration KB Articles
Q-global On-Screen Administration
On-Screen Administration (OSA)
OSA KB Articles
Q-global Remote On-Screen Administration
Remote On-Screen Administration (ROSA)
ROSA KB Articles
Activity
Q-global Generate Reports
Report Generation Requirements
Demo
Administration & Report KB Articles
Activity
Q-global Manage Users
Manage User Options
User Types
Demo
Manage User KB Articles
Q-global Feedback Notifications
Demo
Feedback Link KB Article
Q-global Video Proctoring
Video Proctoring Explained
Video Proctoring Fees
Video Proctoring KB Article
Remote On-Screen Administration (ROSA)
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