CAP Facilitation Guides

Classroom Assessment Products: New Hire Onboarding

Course•By LaToyia Carroll

CAP Onboarding: Presentation Guide

Classroom Assessment Products: New Hire Onboarding

Course•By LaToyia Carroll

CAP TS Facilitation Guides

Classroom Assessment Products Technical Support: New Hire Onboarding

Course•By Rogelio Calderon

CAP TS Presentation Guide

Classroom Assessment Products Technical Support: New Hire Onboarding

Course•By Rogelio Calderon

CARE Call Flow Process

Connect - Analyze - Resolve - Enhance

Course•By LaToyia Carroll

CARE Call Flow Process Facilitation Guides

Connect - Analyze - Resolve - Enhance

Course•By LaToyia Carroll

Onboarding Academy: Clinical (Q-Global Presentation Guide)

Course•By DiAndre Neville

Onboarding Academy: Clinical (Q-interactive Facilitation Guide)

Course•By DiAndre Neville

Onboarding Academy: Clinical (Q-interactive Presentation Guide)

Course•By DiAndre Neville

Orientation Academy

Course•By Jessica DiPasquale

Portfolio Academy

Course•By LaToyia Carroll

Renewal & Sales Academy

Course•By LaToyia Carroll

Renewals Onboarding Refresher

This course is a Refresher for Renewals Specialist Training after either going through Renewal Specialist Training (internal) or Renewal Specialist Training (new-hire)

Course•By Amie Dibba

Renewals: Connecting, Setting Expectations and Understanding Needs

This course was initially created as a refresher session for the Renewals team to reintroduce the conversations around Self-Limiting Beliefs, Reframing Attitudes, 30 Second Commercial, Upfront Contracts and Questioning techniques.

Course•By Amie Dibba

TEST Renewal Specialist Training (internal)

Course•By Amie Dibba

Upskilling - ATP - Facilitation Guide

Course•By DiAndre Neville

Upskilling - ATP - Presentation Guide

Course•By DiAndre Neville

Upskilling - R360 - Presentation Guide

Course•By DiAndre Neville

Upskilling - RaaS/ABI - Facilitation Guide

Course•By DiAndre Neville

Upskilling - Review360 - Facilitation Guide

Course•By DiAndre Neville